Posted by on 6/28/2010
New Blog Post
Suzanne Roberts Date 11/17/2013
Your website is ineffective. I tried to order a puzzle on sale. After registering on your site, I attempted to place my order. It forced me to use fed ex although the posted ups rate was a lot cheaper. When I attempted to leave a comment to ask why I couldn't use ups, the site would not accept my comment after I typed in the "verification" correctly twice.
Guess I'll shop some place else.
Julianne Date 7/10/2014
I'm not sure whether this website is still active. Having a question on shipping fee, I've sent a couple of emails and never received a reply. In addition, you provided your phone number as 800-000-0000 and made no way to reach you. Like the person who left a comment above, I'll shop some place else.
Ronnie Wray Date 7/22/2015
I can see by the two previous comments that people had trouble with this site. I did a search on bing for the phone number so I could call and verify the site was up before I ordered. The person I talked to was very nice and told me the site was very much working. I ordered 6 puzzles and received them within 5 working days. They were packed very well in a box and received with no damage. The shipping cost was returned to me after the transaction. Will do business with them again.
WinstonBof Date 2/21/2017
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Lori Neau Date 6/8/2017
I had serious concerns if this was an actual business. The business did not respond to my email, but I DID receive my puzzles in the mail today. I ordered them on June 4, 2017 and received them in the mail 8 June, 2017. Loved that I got these puzzles at a great price. I am a happy customer.
Tanya Date 8/28/2017
I would like to order quite a few jigsaws from you but it would go to the UK. How much would it cost to ship let's say 10kg to the U.K.? Is there any other way to ship it? Thank you
Eleni Rosier Date 9/16/2019
I was happy to find your site years ago, and ordered puzzles as gifts a few times -- which delighted all the recipients. I always knew an uncommon intelligence and wry humor lurked behind this enterprise. I am very sorry to hear you are unwell and wish you good luck and all good things. I am sure most of your customers really don't care about delays in communication and small snafus, especially once they know why. Of course we should always assume some-such reason, just in case it prevails. BEST WISHES. Eleni PS I am considering a small order, just need a day or two to let the high shipping cost (relative to the order) settle in my mind.
R. Mann Date 4/10/2020
Thank you for the quick shipping and for packing the 3 puzzles I ordered well. I love the 3 I bought at a discounted price. At a time when we are homebound, I’m excited to have some new puzzles to work on.
Jen Date 5/20/2020
Loved my puzzles! Thank you! Prompt shipping, carefully packed and pristine condition. I must say, this website is sketchy as hell. The main page says you are closing the business, the blog says you posted that message TEN years ago. People post that you don't answer emails and there's no phone number. BUT some people have posted they have received orders from you in recent years so I took a chance since this was literally the only website that had the puzzle I wanted. I ordered 3 Heye puzzles, they arrived yesterday and I am already halfway done with the first one. So I am glad that the business transaction was seamless in spite of your web presence. I wish you had a bigger selection!
Pamela Eastland Date 6/11/2020
I placed an order in April 2020 and promptly received my puzzle! I had not read any of the blog comments prior to ordering, I was just excited about the selections available and was thrilled to find what I was looking for at amazing prices. Regardless of past messages, Don and Southwest Puzzles have been amazing to me and I look forward to ordering from them again! Everyone handles websites and technology differently, so particularly in these times, I recommend being open to the possibility of being surprised and I highly recommend ordering from Southwest Puzzles!
Jody Date 1/30/2021
Reaffirming on Jen's 5/20/20 comment, I made a purchase on this site in early 2019, and was also unsure about the website since it had an old message mentioning closing the website, but also decided to take a chance since there a few puzzles on here that I couldn't find elsewhere. Not only was I was surprised that the business was still operating, but I also received a free puzzle just because it took a few days longer to ship. What a surprise! If you don't mind the kinda high shipping price, this is a good place to find some hard to find puzzles.
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